4 - Johnnyhippocket - News
Hobby and Engineering Supplies
Johnny’s Lesson in Warranties
The parcel does arrive a few days later and Johnny is relieved, although there is a small dent in the box. On opening the parcel there is some slight damage to one of the ThingaMeJiggit’s Tucksles, but now knowing that there is no insurance Johnny decides that it will only be about half an hours work and $10.00 to fix it. Since Johnny doesn’t value his time, $10.00 is a small price to pay for a $100.00 saving. It was a $100.00 saving wasn’t it?
Before fixing the damage Johnny decides to try claiming it on Warranty. He already knows it could be difficult getting a response from the Online ThingaMeJiggit company so again he decides to check their terms and conditions * Hidden Cost.
Johnny has no qualms about trying to claim warranty on something that is clearly not a warranty issue, just as he would have no qualms about underdeclaring the cost of his goods to avoid paying his taxes. He doesn’t care that his actions are contributing to the decline of his local economy so why should he care if the Online ThingaMeJiggit company has to foot the bill for damage caused by the freight company? They should have told him there was no insurance shouldn’t they? Yes, it must be their fault. They might have it in their terms and conditions, but who reads "terms and conditions"? Not Johnny. They should know this. It must be their fault.
Johnny learns that if he wants to claim warranty he must write a letter stating the exact nature of the problem and include it with a copy of the invoice in a parcel along with the goods. The parcel must be returned by Registered Post to the Hong Kong Office of the Online ThingaMeJiggit company, where they will decide whether the claim is accepted. If the goods are replaced, or if the original goods are required to be returned, Johnny will need to pay for the additional postage from Hong Kong.
Hmmm! So much for that idea. Johnny decides to fix the Tucksle himself. He just won’t tell his mates at the ThingaMeJiggit club about the problem because they might laugh at him.
Hidden Costs Summary
Searching through terms and conditions is not actually a hidden cost for Johnny because he doesn’t value his time the way others do. To Johnny, the $100.00? saving is all that matters, so a little extra time (and worry) chasing parcels is quickly overlooked. It would be a hidden cost however to people who value their time.
Other Views on This Topic
- Lew warns of job losses
- A review backs GST for online imports
- How the Government is making Australia Unaffordable
- Thinkers Lounge
- Australia the Silly Country - Online Consumers are Hurting their own Futures
- Online Shopping (importing) is Short Changing Society
- US Shops target Australia - and Australians are only too happy to send their money overseas
- Lobby Group Pushes for an Even Playing Field
- Hobby & Engineering Backs off Certain Products
Disclaimer! Johnny Hippocket is not a real person. To the best of our knowledge ThingaMeJiggits are not real products. Aspects of Johnny Hippocket’s personality may resemble real people, but any resemblance is not intentional.
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